Frequently asked Questions

Most frequent questions and answers

We use 2nd Day Air via UPS (United Parcel Service) to locations within the USA. International orders are sent by EMS (International Express Mail) or Air Cargo.

We send most plants bareroot, packed with the roots blanketed in moist sphagnum moss and wrapped in bundles with aluminum foil. To minimize your shipping costs we ship plants bareroot, a method we have used successfully for 15 years.

For pricing purposes, orders to the USA and its territories are considered “Domestic”. All other orders are defined as “International”.

Orders are sent out in the order they are received. Most orders are shipped within one week. We ship Mondays, Tuesdays and Wednesdays to assure weekday delivery. Rush orders can be arranged. Situations that may delay shipping are:

  • Extremely cold weather at the destination
  • Unusually heavy orders in the busy Spring and Summer seasons may result in up to a three-week delay

We try to notify customers when shipping delays occur.

We accept checks, certified money orders, PayPal payments and PayPal eChecks. Also, through PayPal, we accept MasterCard, VISA, Discover and American Express.

Please see Ordering for more information.

Palms are not picky, but a well drained media is recommended. Coarse sand, fine volcanic rock, wood chips and perlite are recommended soil additives to improve aeration.

If the palm is attached to the seed, do not use any fertilizer. Some people use a plastic coated heat or time released fertilizer mixed in with the media upon planting but less fertilizer is best. Do not use quick release fertilizer!

We recommend drenching with a light mix of root fungicide upon planting. Use at half-strength. A liquid root stimulant is recommended, using a product which contains humic acid and B vitamins, which helps your palm metabolize nutrition and build strong roots.

Upon special requests, however our business is growing plants from seed.

Community pots are used to germinate most of our seeds. Seedling indicates that the plant is taken from a community pot. 4″, 1-gallon or larger indicates the pot size in which the plant is growing.

We raise 300+ varieties which have varying growth rates. Most 1-gallon palms are 8″-12″ of plant with a larger caliper stem base than 4″ sizes.

After the order is packed and weighed, we determine the carrier shipping cost. We do not add any handling surcharge.

We charge for the cost of the box, sphagnum moss, insulation (in winter) and netting sleeves used in packing. We do not add surcharges to actual packing material costs. Cost will vary by order size.

Please feel free to contact us with your question.

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